Reservations

Having selected the holiday of your choice, please call or visit your local ABTA travel agent who will be pleased to assist and accept your booking . Your ABTA travel agent will then forward the booking on your behalf together with your deposit or full payment to the address published on the back cover. (See paragraph 3 of the booking conditions).

You may wish to book by telephone on 0844 493 0020 (calls charged at local rates). Your deposit can then be paid by credit or debit card.

Your Holiday Security

Pure Luxury is a division of Gold Medal Travel Group plc. We are licensed by the Civil Aviation Authority under ATOL licence number 2916. We are also a fully bonded member of ABTA, number V6805. This allows us legally to sell to you the holidays described in this brochure.

Scheduled Flights

Flights may be booked, in conjunction with hotel and ground arrangements and the flight timings given when booking will be provisional. Final timings will be advised with your travel documents shortly before the departure date. On the date of travel, should there be any delay we must make it clear that any such delay is not a matter for which we have any liability to you. However, please refer to the travel delay section in your holiday insurance policy.

Departure Taxes

Where applicable, all UK and overseas departure taxes have been included within your holiday prices. The only overseas taxes we have not included are those which must be paid in the respective countries and cannot be collected in the UK prior to your departure.

Airline Special Requests

Most airlines provide a range of meals to cater for different dietary requirements. If you require a special meal type on your flights, please make this request at the time of booking with your Pure Luxury travel ambassador or your local travel agent if you have booked with them. Special meal types include: Child Meal, Vegetarian, Vegan, Kosher, Diabetic, Hindu Meal, Low Calorie Meal, Non-Lactose Meal plus many others. Please note that these meals cannot be guaranteed. Please also advise at the time of booking any other special requests such as Wheelchair Assistance (different levels) or Check-in Assistance.

Accommodation

Every effort has been made to describe each hotel and resort we feature as fairly and accurately as possible. Nevertheless hoteliers may change facilities/services after publication of this brochure. We expect hoteliers to inform us of any major changes without delay and where possible we will inform you prior to departure. Meals as specified are included only where stated, all other arrangements are on a room only basis. Please ask your Pure Luxury travel ambassador or your local travel agent, if you have booked with them, at the time of booking for details.

Building Works

Building works and noise are almost unavoidable in certain developing areas, resorts and cities. Unfortunately such development is not directly under our control nor do we necessarily receive advance notice of when they begin. Should we be aware of any building works that may reasonably be considered to adversely affect your enjoyment, your Pure Luxury travel ambassador or your local travel agent, if you have booked with them, will notify you as soon as possible. If necessary, we will offer you the opportunity to transfer to an alternative hotel or cancel the holiday without penalty.

Some public facilities at hotels such as restaurants, bars and swimming pools may only be available during midweek or high season. We will wherever possible inform you at the time of booking.

Air Conditioning

Air conditioning is a useful facility but please note this is generally functioning only during the summer and other dry periods and at the discretion of the hotel management.

Hotel Check In

On arrival your room will normally be available from 12 noon onwards. If you intend to arrive late due to a pre-arranged flight schedule or transfers, your personal Pure Luxury travel ambassador will advise the hotel of your late check-in. On the day of departure you will be asked to check out before 12 noon. If you have a late afternoon or evening flight departure you may wish to continue to occupy your room later than 12 noon. In this case the hotel may decide to apply additional charges, sometimes by prior arrangement, they may apply discretion, dependent on the availability of the room. If you wish to pre-book and guarantee an additional half-day’s occupancy, please ask your Pure Luxury travel ambassador or your local travel agent, if you have booked with them, who can arrange this for you.

Hotel Special Requests

For a facility or service not advertised in this brochure e.g. low floor, adjoining rooms etc. this request will be passed on to the relevant hotel. However, we cannot guarantee that it will be met and we have no liability to you. Your Pure Luxury travel ambassador or your local travel agent, if you have booked with them, will however, make every reasonable effort on your behalf. Some special requests may incur extra hotel charges e.g. room with sea view, where this is the case the supplementary charge will be added to your confirmation invoice.

Extra Adult

Where you require a room that accommodates a third adult, we will be happy to provide a costing based on triple occupancy. However, the third bed may be a folding or camp bed and this may sometimes restrict the available space in the room.

Child Reductions

Child reductions are generally available for those under the age of 12, at the date of travel. To obtain this reduction, children must share a room with two full paying adults and use existing bedding. Where an additional bed is required, your Pure Luxury travel ambassador or your local travel agent, if you have booked with them, will be pleased to advise the additional cost. Rooms booked with adults and children sharing are requested by fax to the hotel and therefore subject to suitable room availability.

Gala Dinners

Many hotels require the compulsory purchase of gala dinners over the Christmas and New Year period. Your Pure Luxury travel ambassador or your local travel agent, if you have booked with them, will confirm whether this requirement applies.

Non-Smoking Policies

Airlines: All of the airlines featured in this brochure do not permit smoking on their aircraft.

Airports: Some airports also have non-smoking policies, however some do provide designated smoking areas.

Hotels: Many of the hotels featured have non-smoking rooms. If you require a non-smoking room, please make your request at the time of booking. These requests cannot be guaranteed.

Travellers with Disabilities

We welcome travellers with disabilities on many of our holidays, but regret that in some cases we are unable to do so, due to the travel arrangements and/or the hotels that are featured. The suitability of any hotel or tour will depend on the nature of the disability and in some cases whether the person is accompanied by an able bodied companion. In order to ensure the maximum comfort, safety and enjoyment of your holiday we must ask all intending travellers to provide details of your disability and any special requirements before booking so that we can advise whether a particular holiday is suitable and where necessary, instruct our suppliers accordingly.